Online business
Legal documents aligned with how the business operates online
Website terms, privacy documents and online agreements should reflect the business model, customer journey, data practices and intellectual property arrangements.
Documents for online operations
We assist businesses to prepare and review documents for websites, e-commerce stores, subscription services and online platforms. The appropriate documents depend on what is supplied, who the users are, how payments are made and what information is collected.
Website terms of useOnline terms of tradeE-commerce termsPrivacy documentsSubscription termsPlatform agreementsOnline service agreementsIntellectual property licencesContractor IP assignments
Documents should match the real customer journey
Generic templates may not address the actual product, refund process, account rules, user content, third-party providers or intellectual property. We consider the documents together so that obligations and protections are consistent across the online operation.
A practical review
Questions to address before launch
- What products, services or platform access are supplied?
- When is a customer contract formed?
- How are payment, cancellation and refund rules communicated?
- What personal information is collected and why?
- Who owns website content, software and user-generated material?
- Are third-party providers and cross-border activities relevant?